Here are some common frequently asked questions

• Why do I need DataBackup?

  • Business data is a very important asset that your company cannot afford to lose. If your company only stores backup data on-site, i.e. within your office premises, this data could be lost if a disaster strikes. Therefore, the most effective method to protect your data is to back up offsite. DataBackup Online Backup Vault is an ideal offsite backup solution for safeguarding mission critical business data against data loss caused by accidents and system failure.
    Alternatively, if you are a personal user the threat of hard drive failure of computer theft is never too far away. With our flexible storage plans you can have complete peace of mind fom just a couple of euros a month.

• What type of subscription do I need?

  • To determine what type of subscription you require you can do the following: Create a new folder and copy all the files you want to backup to this folder. Beware: To save space only select files containing data and not software program files. Select the folder and choose properties to see the data storage space you need. Despite the fact that your data will be almost 50% compressed (depending on the type of data) we advise you to subscribe for the uncompressed amount of space because you'll be saving data from different points in time.

• Can I make more than one offsite backup per day?

  • Yes. Your data will be safely stored with just a few clicks.
    There is no limit to the data transfers or the number of offsite backups you can make per day.

• What if I am unable to download the Software?

  • If you are using what is known as a "pop-up killer", then this download is not displayed. Please switch off the pop-up killer when using our backup program and website

• Is there anything else I need to do?

  • Make sure that you do not switch off your PC before the backup has completed. Our software automatically creates at least one backup per day. Please ensure that all programs are closed after you have finished your work. If required, our software can switch off your PC as soon as backups have been made.

• Can I use DataBackup if I work from home?

  • DataBackup is highly suitable for homeworkers, as well as those who are self-employed and who do not use large servers or system administrators.

• Do I have the right internet connection?

  • An average broadband connection should be sufficient to enjoy the optimal use of our online backup service. Our software only transfers altered or new data. All data is also compressed before being transferred. This limits the amount of data transfer required.

• What do I do if things go wrong?

  • You have lost a file. Perhaps your harddrive has crashed and you want to reinstall your files. Perhaps you would like to transfer your data to a new system. Or you want to access your work from a different location. All of this can be done easily.
    As soon as you have access to an internet connection, you can continue to work with any file that you previously selected for backup, or you can do this straight from the software
    • Click on Login
    • Login with your Login Name and password
    • Click Restore
    • Enter your Encryption Key if requested
    • Your done
    

• Forgotten your login?

  • Use the Login link at the top of this page or open your client software installed on your computer.
    Click on 'Forgot password' and enter your email address.
    We will immediately send you your Login name and password.

• Do I need a password?

  • You select your own password, which will be used to encrypt your files. You will need this password to retrieve the files. DataBackup has no access to this password. In this way, we ensure that no-one has access to your data. Alternatively, you have the option not to encrypt your files.

• How do I get support?

  • We are always available when you need help or support.
    Please call us on 1890 815 698 or email us at support@DataBackup.ie Alternatively use the links on our site to submit a support ticket or check out our knowledgebase.