databackup.ie now support iPAD backups

August 30th, 2010

databackup.ie are delighted to be the first irish online backup company to bring full support for iPAD backup’s online.

Backups are stable and have been introduced into a large enterprise customers site 2 weeks ago and have been working nicely since.

Resellers (free upgrades) more than double the space

August 30th, 2010

All of our Resellers will be getting a call in the next few days to arrange an appointment with our a Channel Manager as our Reseller accounts have been greatly enhanced

FREE UPGRADES NOW INCLUDE

  • MORE THAN TWICE THE AMOUNT OF STORAGE
  • MORE LICENSES
  • DETAILS IN UPGRADE TO OUR ADMIN LEVEL RESELLER SYSTEM (COMING SEPTEMBER)
  • FREE UNBRANDED MARKETING MATERIAL ON ONLINE BACKUP
  • NEW REFERRAL SYSTEM, PER POST CODE (YES WE HAND YOU CUSTOMERS)
  • NEW SUPPORT MANAGED ASSIGNED TO YOUR ACCOUNT (BILLING AND SUPPORT)
  • KEY CONTACT IN BILLING, POSTAL INVOICES CAN NOW BE SENT MONTHLY

To get the jump on everyone else call the office 01-899 7167

Cheque Orders

August 29th, 2010

Any cheque payments for orders annually or renewals will now need to be collected by Courier.  Our bill department are not accepting cheques posted in any more.  Orders can also be paid by online banking or credit card and standing order.

This is an effort to cut down on late payments in these tuff times.

Social Networking Drive

August 25th, 2010

Almost 1300 ICT business customers are following databackup on twitter, why not join them today by visiting our twitter page www.twitter.com/databackup and clicking follow me,

  • For uptodate information on data protection
  • A chance to win weekly prizes
  • Or to keep an eye on what is going on at databackup!

Also we have just opened a facebook page, please also feel free to add us as a friend

http://www.facebook.com/databackupie

We have an argressive social networking drive underway at the moment, so if you get a add from us you know we want to make contact, :) why not give us an add we want to keep up to date with your company!

Network Expansion to DIGIWEB

August 6th, 2010

DataBackup.ie have inked a colocation deal to expand its storage grid into the Digiweb data facilities in Dublin 15, we will be offering online backup with Digiweb as a primary data centre from August 12th

This expansion is part of an overall strategy to improve service and product offering.

DataBackup.ie ranked #1 by Amazon’s Alexa

August 4th, 2010

We are delighted to see that DataBackup.ie have taken a huge jump yet again in Irish website traffic in the past two months, and for the past 12 months are reported by Amazon’s service ALEXA as the number 1 traffic ranking online backup provider in Ireland.  Infact we have not been over taken any point in the last 12 months by another online backup provider. When compared to our closest compeditior our website has 3 times the traffic rank which is really exceptional.

What does this mean?  More visitors in Ireland go to databackup.ie than any other backup provider in the country.  We contribute this to our strong reputation we are building for service and our aggressive consistent marketing drives from quarter to quarter.

Really make the Switch! Move to databackup.ie save 50% on your invoice!

July 18th, 2010

Really make the Switch move to databackup.ie from any other Irish backup provider and we will cut your invoice in half, thats right what ever you are paying at the moment we will reduce your cost by 50%

This offer applys for order in July and August and you must send us your current invoice.

Free migration with no downtime, will be carried out onsite by our tech’s, you dont even need to contact your current provider until the job is done and to tell them to stop billing you.
Not all Backup Providers offer the same, databackup.ie are the largest for a reason, heres what we offer and why we are unmatched by any other Irish Firm.

- We use fully I.S.O Certified Data Centres

- We now offer Data Guarantee

- Our service is fully managed and monitored

- We offer 24 hour support

- We have a who’s who list of 4000 Irish Companys trusting us with their data.

Cut your costs today, stop paying more than you have to, and get a better, more reliable service in the process.

Contact us 018997167

Data Recovery Service now available

May 24th, 2010

We are delighted to have our urgent data recovery services now availible to customers.

We recover data from all manufacturers and types of hard disk drives, and our staff has factory-level knowledge of all makes of hard disk drives, including desktop, laptop, server, RAID and external hard disk drives.

IF WE DO NOT RECOVER YOUR DATA YOU WILL NOT BE CHARGED A FEE!

Disk failure/data loss falls under a number of categories, including:

  • Operating system corruption
  • File system corruption
  • Operating System Re-Installation/Re-formatting
  • Disk Partitioning
  • Accidental or malicious deletion
  • Firmware corruption
  • Disk Motor Failure
  • Disk Head Failure/Crash
  • Disk Platter Surface Defects
  • Seized drive mechanism
  • Electronic failure

We use a controlled environment to minimise particulate contamination when hard disks need to be opened to determine the failure mode, and to make necessary repairs prior to recovering the data.  Conducting ‘open-drive’ work in a normal workshop environment can be catastrophic to the platters and heads when the drive is spinning.

 For full information please see www.databackup.ie/enterprise.html

DataBackup.ie creates 5 new jobs in Support Team Expansion

May 14th, 2010

DataBackup.ie have created 5 new roles in a total revamp and expansion of their customer support team.  2009 and the first quarter of 2010 has supplied our company with rapid customer growth and our support systems and process’s need to be changed to cope with this growth.

Our new employee’s are being trained at the moment at our new HQ at Ashpine House, Dublin 11 and will go live supporting customers from May 21st.

A new support portal will come online for that date also.

The new roles are

  • Level 1 Customer Support (two)
  • Level 2 data protection expert
  • Channel Support Manager
  • Proactive Support Admin

We aim to stay Ireland’s #1 provider for databackup and this helpdesk will greatly improve support.

Second Office opens today!

April 1st, 2010

Call today! 01 899 7167

Today we are delighted to have moved into our new second facilities in Ashpine House, Dublin Business Estate, Dublin 11. Which will be our new expanded Customer Contact Centre.

New telephone numbers are going up on the website as we speak which are a PRA system which allow us to handle up to 30 calls at any one time. This move has opened up a number of new positions in the company which have been filled which include new support and sales people.

Shortly we will be offering an SLA on support queries and overall KPI’s of our support processes are getting a lot more aggressive due to our additional resources available at Ashpine house. With a goal of offering better support than any other provider in Ireland.